Organisation · Communications & engagement
Every message reaches the right family, and gets a response.
Announcements, two-way messages, consent forms, surveys, meetings and emergency alerts—translated, on every channel, with delivery you can see.
- Targeted announcements
- Consent and forms
- Parent-teacher meetings
- Emergency alerts
Aster Grove School · Example
Year 7 · Science museum visit
The audience, review and response deadline travel with the message.
Who Communications & engagement is for
Leaders and the office
Reach the right audience and see who has responded.
Teachers
Message families within agreed hours, without sharing numbers.
Families
One inbox, in their language, with clear actions.
What it fixes
What Communications & engagement fixes
Where schools usually struggle, and what changes.
Problem: Messages lost in group chats
With School Niva: One inbox, with the right audience every time.
Problem: Paper slips that never come back
With School Niva: Consents and forms signed online and tracked to completion.
Problem: No idea who read it
With School Niva: Delivery and responses visible, with automatic follow-up.
What's included
Everything in Communications & engagement
Use what you need now; switch more on as your school grows.
Messages
- Audience builder with preview
- In-app, email, SMS and push
- Templates and personalisation
- Translation and plain-language checks
- Scheduling and quiet hours
Conversations
- Teacher–family conversations
- Staff–student messaging with safeguards
- Replies routed to the right person
- Moderation and content safety
Forms and consent
- Forms pre-filled from the record
- Consent and permission requests
- Digital signatures
- Surveys that protect small groups
- Response tracking and reminders
Meetings and emergencies
- Appointment booking
- Parent–teacher conferences
- Event invitations
- Emergency alerts with acknowledgement
- Corrections and retractions
How it works
From draft to every family answered
Every step has an owner. Key decisions stay with people.
Draft
The message is written from a template, with translation.
SenderCheck
The audience is previewed and the message approved.
ApproverApprovalSend
Delivered on each family's preferred channel.
PlatformTrack
Delivery, reads and responses are visible.
SenderFollow up
Reminders go only to those who haven't responded.
Sender
Safeguards
Safeguards built into Communications & engagement
Contact details and replies are visible only to the staff involved.
It always
- Shows exactly who will receive a message before it's sent
- Respects contact restrictions and court orders
- Keeps staff personal numbers private
It never
- Sends to a contact a court order excludes
- Uses family contact details for marketing
Where AI helps
AI helps draft, simplify and translate messages. The sender reviews before anything goes out.
Connected
How Communications & engagement connects
It shares data with the rest of the platform, so nothing is typed twice.
Draws on
Feeds into
- Parent experienceNotices, forms and consent for guardians
- EventsSchool-life events and trips
Who uses it
Communications & engagement, in every workspace.
Role workspaces
- Parents and guardiansThe right update about your child, at the right time.
- Teachers and academic teamsLess repeated work. More room to teach.
- Administration and operationsA smooth-running office, with the right access for each person.
- Principals and school leadersThe whole school in view, every morning.
See it working
See a trip notice and its consent forms in a demo.
Set up around your school, with your own terminology.